How can we help?

Get help with your account, church access, subscription, giving, Civic sources, Commerce listing, connections, or community safety.

Account and church access

Church-member accounts use an invitation from the church. Your church controls certification and its ministry records. Borough Builder support can help with sign-in, a stuck account, or app behavior; your church staff can issue or replace an invitation.

Individual subscriptions

Open Profile and choose Manage subscription to update payment details, review invoices, or cancel in Stripe. If checkout was interrupted, reopen Borough Builder and use Continue secure checkout. You can also delete an unfinished or active Individual account from the app.

Giving

Donations are processed securely by Stripe for the selected church. For a receipt, refund, fund designation, or tax question, contact that church directly. Borough Builder never asks you to email card or bank information.

Civic source corrections

Use the official-source link on the item to compare the published record. Send us the item title, jurisdiction, and official source when reporting a missing agenda, incorrect representative, stale bill status, or analysis-source concern.

Safety and unwanted contact

Use Safety beside a profile or shared item to submit a private report or block a person. Blocking removes the private connection and hides future community content. Read the Community Standards for details.